Ensure that all traffic to/from is unrestricted.Ensure that your network firewall does not block the Simple Certificate Enrollment Protocol (SCEP), which runs over HTTPS.The iPad is joined to a network and can access the internet.This happens when the iPad does not have network access, and cannot verify the profile that you're trying to push with Apple Configurator. In some cases, the Systems Manager profile fails to install on an iOS device with an error "Can't install profile." Physically sync iOS device(s) connected to a Mac computer running Apple Configurator Instead of manually connecting to a WiFi network from each device, a configuration profile with WiFi settings can be applied via Apple Configurator prior to installing the Meraki SM Management Profile. The most common reason for a failed Meraki SM management profile installation is because the iOS device does not have an active internet connection at the time the Meraki SM management profile is installed (often times the result of putting a device into Supervision mode - thus wiping the device and removing its WiFi connection). This is required, because the iOS devices need to contact Systems Manager and Apple's MDM servers immediately upon enrollment. In order for the Meraki SM management profile to successfully install, both the Mac computer running Apple Configurator AND the connected iOS device(s) need to have an unblocked connection to the internet. Mass enrollment steps for Systems Manager can be followed from either the Prepare or Supervise tabs in Apple Configurator. Allow UI configuration profile installation.Supervision allows for the following iOS supervised restrictions listed on the Systems Manager > Manage > Settings page toward the bottom of the Restrictions tab: With 'Supervision OFF,' selected configuration profiles and iOS apps can be installed on connected devices without first wiping the device.Ī decision to Supervise devices should be made early, as supervising requires a complete wipe of each device (erases all content and settings). ![]() Supervision mode performs a factory reset of all connected devices, installs the selected version of iOS, and installs a Supervision profile on the device along with any other selected profiles or apps. From the Prepare pane, connected devices can either be put into Supervised mode or remain un-supervised (supervision OFF). Follow these links to download the application, and view more Apple Configurator documentation.Īlternatively, devices that meet the requirements can be supervised and enrolled over the air using Apple's Device Enrollment Program, or devices can be enrolled using Configurator v1.5 or later by providing the enrollment URL during device preparation.Īpple Configurator provides for three workflow panes: Prepare, Supervise, and Assign. Apple Configurator is only supported with Mac devices running OS X 10.7.5 and higher. ![]() Thunderbolt 3 cables aren’t supported.Systems Manager provides administrators the ability to mass enroll devices using Apple Configurator, a Mac application. Apple Configurator allows for mass configuration of iOS devices while physically synced via USB to a Mac computer. A USB hub can be used to configure dozens of devices at once. The USB-C cable must support both power and data. ![]() For more information on whether your network uses a web proxy or firewall, consult your router manual or your internet provider.Ī supported USB-C to USB-C charge cable, such as the one sold by Apple (may not be available in all countries or regions) or a supported USB-A to USB-C cable For more information on the ports used by Apple products, see the Apple Support article Use Apple products on enterprise networks. You may need to configure your web proxy or firewall ports to allow all network traffic from Apple devices to Apple’s network 17.0.0.0/8. The latest version of Apple Configurator installed on a Mac running macOS 12.4 or later These revive and restore instructions cover the following Mac computers with Apple silicon: ![]() Revive or restore a Mac with Apple silicon.Prepare an iPhone, iPad, or Apple TV manually.Unsupervise an iPhone, iPad, or Apple TV.
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